Shipping Policy
Average Delivery Time
Below are the average delivery times for all our packages:
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Once an order is placed, we take 1-3 business days to process it. Orders placed during the week are processed within one business day, but if you order on a Friday evening or over the weekend, processing may take a bit longer.
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After processing, your order will be dispatched, and delivery typically takes an average of 8-12 business days.
We strive to make the ordering and delivery process as seamless as possible. If you have any questions or concerns, please don’t hesitate to contact our customer service team.
How to Place an Order
Placing an order at Non Duality Toronto is simple:
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Add to Cart: Visit the product page and add your desired item to the cart by clicking the black "Add to Cart" button. Ensure you’ve selected the correct variant before proceeding.
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Proceed to Checkout: Click "Proceed to Checkout." On the information page, enter your correct address details. Double-check all the information before clicking "Continue to Shipping."
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Shipping: On the "Shipping" page, confirm your address details. All shipments are sent free of charge as our way of saying thank you to our customers. Once confirmed, click on "Proceed to Payment."
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Payment: Select from a variety of payment methods. At Non Duality, all payment options are SSL-encrypted, ensuring a secure transaction. Available payment options:
- Credit Card (AMEX, Mastercard, Maestro, Visa)
- EPS
- PayPal
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Complete Order: After selecting your payment method, click "Complete Order." You’ll be redirected to your chosen payment option to finalize the transaction. If you experience any issues, please reach out to us.
Shipping Costs
We cover the shipping costs for every order—meaning all our products are delivered to your door completely free of charge, with no minimum order required.
Shipping Process
Found the perfect look or accessory? We understand you want to receive it as soon as possible. That’s why we process and ship your order quickly. To keep our prices fair, we consolidate orders and ship them in bulk once our minimum quantity is met. We appreciate your understanding as we strive to create a sustainable and environmentally friendly shipping process.
Please Note: Like many online shops, we may experience delays due to high demand or external factors, such as the current health crisis. We kindly ask for your patience as we work to ship your order as quickly as possible.
Cancellation Policy
If you need to cancel your order, please do so within 12 hours of placing it. Unfortunately, once an order has been shipped, we are unable to accommodate cancellation requests.
To ensure your order is dispatched promptly, please contact us via email. Our service team is ready to assist you and find the best possible solution.
If you have any further questions or need support, our customer service team is here to help!